Programa's Simulation Department (Programa SD) develops and designs unique client solutions.
As a leading expert in application of Discrete Event Simulation, we have applied this technology for more than a decade as a decision support tool for clients in a wide variety of different sectors, including: Manufacturing, Service, Supply Chain, Transportation, Logistics, Contact Centers.

Programa SD has a distinguished and successful record in analyzing, modeling, simulating and optimizing complex systems.

What is simulation and how can it help you?

Using the power of "what if" analysis, you can predict the consequences of a proposed solution before you make the final decision to implement it. The project is delivered faster and more securely, with substantially reduced risk. In summary, the benefit equation for clients is "great value + inexpensive insurance + excellent planning":
• Get full and comprehensive understanding of the issues
• Test alternative concepts prior to detailed design
• Generate creative solutions
• Visualize and validate solutions before investment
• Predict consequences and reduce risk of failure
• Communicate and train personnel before implementation
• Apply the model for continuous improvement
• Apply the model for operational planning

Programa services include:

Programa SD experienced consultants are combining the mastery of simulation and the knowledge of the business environment in which our clients work in.
We provide solutions in the following areas:

• Performance improvement of manufacturing systems
• Factory flow
• Capacity Analysis
• Production Planning and Scheduling
• Bottleneck Analysis
• Job Routing
• Staffing

Performance Improvement and logistics / distribution systems
• Supply Chain Strategy
• Logistics Network Optimization
• Warehouse Analysis
• Distribution Policies evaluation
• Stock Levels determination
• Inventory-control Mechanisms
• Transportation

Customer Service
• Contact center design and optimization
• Call Routing
• Staffing

Business Process Improvement
• Business Process analysis, design & re-engineering
• Workflow analysis

Programa acts , as Rockwell Software (formerly known as Systems Modeling) "Enterprise Solution Provider" and a certified reseller of the following products in the Middle East, Africa and Europe:
• Arena Standard/Professional Edition- General simulation software.
• Arena Contact Center Edition - Contact Center tailored simulation application.
• Arena Packaging Edition - Packaging industry tailored simulation application.
• Arena Basic Edition -Entry level Business Processes simulation application.
• OptQuest For Arena.
• Arena RT - Real Time Simulator Template for Arena.

Rockwell Software has established a solid reputation in the simulation software industry by providing superior software and support services for over fifteen years.